Contact us about a strata insurance claim

If you need to notify or discuss a claim under a policy arranged through Mercantile Insurance Brokers, contact us using the details below. We can assist with insurance claim communication and help identify the policy documents or information the insurer has requested.

Claim notification requirements, time limits, excesses and claim decisions are set by the relevant policy and insurer. Refer to the policy schedule and wording, and follow the insurer’s stated notification process.

Information to have available

• the insured name and policy number, if available
• the property address and date of the incident
• a short description of the event and any known damage
• photographs, invoices, reports or other documents requested by the insurer
• your preferred contact details

Please do not delay urgent notification while gathering every document. Contact the insurer or broker using the details on your policy if immediate notification is required.

Claims contact details

Phone: 02 8664 2558
Email: claims@mercantileib.com.au

For major losses outside business hours, the existing emergency contact number is 0435 346 197. Please also follow any emergency contact instructions in your policy documents.